Support

Before Opening a Support Request

  1. Ensure your web host meets the Hosting Requirements
  2. Ensure the Plugin is up to date, per the applicable Changelog and Updating Documentation
  3. Refer to the Documentation.  We work hard to ensure this is as detailed as possible, and covers as many questions / how-to’s.
  4. Clear any browser caching by force refreshing the screen in question
  5. Clear any server caching in the WordPress Administration interface
  6. If technically able to, view your web browser’s console/log, performing the steps/tasks that you were unable to perform and including any error messages displayed.
  7. If technically able to, add the following to your wp-config.php file, performing the steps/tasks that you were unable to perform and including a copy of the resulting wp-content/debug.log file:
    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

Request Support