Terms and Conditions

Cookies

We employ the use of cookies. By using this website, you consent to the use of cookies in accordance with our Privacy Policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Software Licenses

You must not:

  • Republish licenses or Plugins from this web site,
  • Sell, rent or sub-license material, licenses or Plugins from this web site,
  • Reproduce, duplicate or copy material, licenses or Plugins from this web site,
  • Redistribute content, licenses or Plugins from this web site

Non-Lifetime Licenses are automatically renewed every 12 months, unless you choose to cancel your Subscription.  Support and Updates are only provided to active Licenses (that is, Licenses that have not expired or Lifetime Licenses).

An expired License will continue to work for the Plugin specified, however no support, software updates or account access are available.

Refund Policy

New Purchases

You are fully protected by our 100% No-Risk Money Back Guarantee. If you don’t like your initial purchase within the first 14 days of purchase, then we will happily refund 100% of your money. No questions asked.

Upgrades

Upgrades are refundable if the upgrade payment was made within 14 days of purchase and a refund request is made within the first 14 days of the new purchase.

Renewals

Annual renewal payments are non-refundable for several reasons:

  • All non-lifetime license prices are per year, which is illustrated throughout:
    • Our web site’s sales pages
    • Checkout
    • Your acceptance of these Terms and Conditions upon purchase.
  • We proactively send an automated email 7 days prior to the renewal of your license, and retain proof of email delivery with our transactional email provider, SendGrid.
  • You always have the one-click option to cancel automatic renewal at any time under the License Keys tab, by logging into your account.

In exceptional circumstances, we may consider a renewal payment refund if you are able to demonstrate:

  • Genuine non-usage of the license for some,
  • A genuine reason for failing to cancel the automatic renewal.

Support

  • Our support hours are Monday to Friday, 9am – 6pm UTC.
  • Support is provided initially via https://wpmedialibrary.com/support, and then by email
  • Standard Support (Bronze and Silver Licenses): We aim to respond in 2 – 3 working days (this applies to initial enquiries and responses).
  • Priority Support (Gold and Lifetime Licenses): We aim to respond in 1 – 2 working days (this applies to initial enquiries and responses).
  • All support requests are handled oldest to newest – so bumping / following up a request may slow down the response time.
  • You must have an active License to receive support and updates.
    • An active License is defined as either a Lifetime License, or a non-Lifetime License that has not yet expired.
  • No matter how frustrated you may be, approaching us in a belittling, condescending, brash manner; expecting an immediate resolution, demanding something or being plain rude won’t make us fix your issue any faster. We’d much prefer a professional, polite interaction so that we can focus on getting your issue fixed quickly.

Content Liability

We shall have no responsibility or liability for any content appearing on your web site. You agree to indemnify and defend us against all claims arising out of or based upon your web site. No link(s) may appear on any page on your web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our web site. You agree to immediately remove all links to our web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our web site, you agree to be bound to and abide by these linking terms and conditions.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our web site, use of this web site and our software (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

To the extent that the web site and the information and services on the web site are provided free of charge, we will not be liable for any loss or damage of any nature.