Thank you for your enquiry, which has been received by us. A copy has also been sent to your email.
- Our hours are Monday to Friday, 9am – 6pm UTC.
- Pre-sale Enquiries: We aim to respond in 1 – 2 working days, but usually faster if we can (this applies to initial enquiries and responses).
- Standard Support: We aim to respond in 2 – 3 working days, but usually faster if we can (this applies to initial enquiries and responses).
- Priority Support: We aim to respond in 1 – 2 working days, but usually faster if we can (this applies to initial enquiries and responses).
- All requests are handled oldest to newest – bumping / following up a request within the above timescales will slow down the response time.
- If you have not received a response within the above timescales, please politely follow up with a single, further email.